Legal

PAIA Manual

Compiled in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 · Effective date: 1 July 2026

This manual follows the format prescribed by the Information Regulator's PAIA s.51 guidelines. We recommend a final review and sign-off by your attorney or compliance officer, that it be lodged with the Information Regulator, and that a copy be kept available at reception.

1. Introduction

The Promotion of Access to Information Act, 2 of 2000 ("PAIA") gives effect to the constitutional right of access to information held by the State and by private bodies, where that information is required for the exercise or protection of any right. This manual is published in compliance with section 51 of PAIA, as amended by the POPIA Act.

2. Details of the private body

Name of private body: Dream Hospitality Operators (Pty) Ltd
Trading name: Mkuze Game Reserve
Registration number: 2026/269499/07
VAT number: 4500324761
Physical address: 1 Chapman Drive, Old Main Road, Ballito, KwaZulu-Natal, 4420
Postal address: P O Box 6001, Zimbali, KwaZulu-Natal, 4418
Telephone: 0861 010 347
Email: hello@mkuzegamereserve.co.za
Website: www.mkuzegamereserve.co.za

3. Information Officer & Deputy

Head of the private body / Information Officer:
Name: Cameron Reece Rencken
Designation: Director
Email: hello@mkuzegamereserve.co.za
Phone: 0861 010 347

Deputy Information Officer: None appointed.

4. PAIA Guide by the Information Regulator

The Information Regulator has published a Guide on how to use PAIA, available in all official languages from inforegulator.org.za. Copies may also be requested from:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za

5. Categories of records held

5.1 Records automatically available

5.2 Records available on request under PAIA

CategoryExamples
Company recordsMemorandum of incorporation, share register, director records, statutory registers
Financial recordsAnnual financial statements, ledgers, tax records, banking records
Personnel recordsEmployment contracts, payroll, leave records (subject to POPIA)
Operational recordsBookings, guest registers, supplier agreements, insurance policies
Statutory recordsVAT, PAYE, UIF, SDL records, Companies and Intellectual Property Commission returns

5.3 Records held in terms of other legislation

6. How to request access to records

Requests must be made on Form 2 (request for access to record of a private body), available from the Information Regulator's website. The form must be submitted to the Information Officer (see §3) with:

7. Grounds for refusal

Access to a record may be refused on the grounds set out in Chapter 4 of PAIA, which include (among others) protection of personal information of third parties, commercial information, confidential information, safety of individuals and property, records privileged from production in legal proceedings, and the operations of public bodies.

8. Fees

The prescribed request fee, access fees and deposit are payable in terms of the regulations published under PAIA. Current amounts are available from the Information Regulator.

9. Processing of personal information (POPIA)

Personal information collected by us is processed in accordance with POPIA. Please see our Privacy Policy for full detail on what we collect, why, how long we keep it and your rights as a data subject.

10. Availability of this manual

This manual is available:

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